PAYMENT POLICY information

  • Payment is due in full within 24 hours of receiving an invoice to secure your service request. Service requests are only confirmed after payment is received.

  • Full refunds and partial refunds are available in accordance with the LUKAS K9 Cancellation Policy with the exception of Last Minute Bookings.

  • There will be a 3% surcharge added on every invoice to cover credit card processing fees.

other IMPORTANT reminders

  • Last-minute bookings are welcome! For service requests within 72 hours of your job start time, call or text for the quickest response. Be sure to leave a voicemail or follow up with a text, as LUKAS K9 only returns calls linked to a voicemail or text message.

  • Availability is not guaranteed, so the earlier you request services the better chance you have of securing your dates. Plan ahead, especially during busy times like summer and winter holidays. You can book months in advance, so if you have a trip coming up, reserve your dates early!

  • MAKE TIME FOR THE MANDATORY MEET & GREET! last-minute service requests still require a Meet & Greet for all new clients.

  • Don’t forget to create your Time To Pet (TTP) account! All clients wishing to hire LUKAS K9 must have an account in order to book any service.

referrals

You will receive 10% off ONE* (1) service for every referral that results in a new client booking. The referred client must name you during the set-up process for TTP or mention your name during the Meet & Greet to validate the discount.

*The 10% discount will be applied to your next single service with LUKAS K9. You cannot combine multiple referral discounts on one booking.