CANCELLATION
POLICY
Life happens! LUKAS K9 wants to provide as much flexibility as possible but unfortunately cancellations are not evaluated on a case by case basis. Because the average booking tends to be 3+ days, please remember that when one job is accepted other job opportunities are forfeited in its place.
PLEASE READ THE FOLLOWING CAREFULLY! If you have any further questions, please reach out.
ATTENTION BOOKINGS OF 9 DAYS OR LESS:
Every job will require a deposit before your booking can be completed. The deposit will be 50% of the total cost of your booking. This means that no deposit will be the same and will be determined by: type of job, length of job request, number of dogs, etc.
In order to lock in your job dates, you must pay the 50% deposit and sign the cancellation agreement that will be sent to you at time of booking.
Cancellations are free of charge with a fully refundable deposit if you cancel your booking at least 5 days prior to your booking start time. (Ex. If your start time is June 8 at 10am, your booking must be cancelled NO LATER than June 2 at 10am.) No exceptions.
Cancellations less than 5 days prior to the booking will forfeit their deposit.
This allows enough time to book new jobs in place of cancelled ones. This aspect of the policy is especially important for long term jobs, which tend to be the most common.
The second half of the cost of your booking will process 72 hours prior to the start date and time. Once that second half of the payment has processed, no refunds will be given.
attention bookings of 10 days or more:
Long term bookings must be cancelled no less than 7 days (ONE WEEK) in advance to receive a full refund. (Ex. If your start time and date is a Monday June 10 at 7am, your booking must be cancelled NO LATER than the prior Monday June 3 at 7am.) No exceptions.
The second half of the cost of your booking will process 72 hours prior to the start date and time. Once that second half of the payment has processed, no refunds will be given.
attention LAST MINUTE BOOKINGS [JOBS BOOKED 72 HOURS OR LESS] PRIOR TO STARTING:
At the time of booking, you will be charged 100% of the cost of the job. There are no refunds for last minute booking cancellations.