PAYMENT POLICY information

  • From the time an invoice is submitted by LUKAS K9, clients must pay 100% of the total cost of services within 24 hours in order to reserve their booking. Service requests will not be considered reserved until payment is made.

  • Full refunds and partial refunds are available in accordance with the LUKAS K9 Cancellation Policy - with the exception of Last Minute Bookings.

  • There will be a 3% surcharge added on every invoice to cover credit card processing fees.

other IMPORTANT reminders

  • We cannot guarantee availability regardless of how early you try to book services (although last minute bookings are available), but the earlier you book the better chance you have at reserving the dates you need!

  • We suggest a minimum of 4-6 weeks prior to your needed start date for the best chance at availability, especially for longer Sleepover requests and requests for consecutive booking days for Daycare services.

  • DON’T FORGET TO MAKE TIME FOR THE MANDATORY MEET & GREET!

  • Don’t forget to check your Time To Pet (TTP) account for resources! You may contact via TTP messages, but texting will ensure the fastest response.

  • In order to lock in your service request and reserve your desired job date, agreement to the LUKAS K9 Cancellation Policy, Payment Policy and the Services and Policies Agreement is required.

  • Last minute bookings ARE accepted but NOT guaranteed. For any service requests 72 hours or less prior to your job start time, it is recommended that you call or text prior to creating a TTP account for the best chance at getting an immediate answer.

  • Make sure to always leave a voicemail for LUKAS K9 if you decide to call! LUKAS K9 will not return calls from missed numbers that have not left a voicemail.

referrals

You will receive 10% off ONE* (1) service for every referral that results in a new client booking. The referred client must name you on their intake form during the set-up process for TTP or mention your name during the Meet & Greet process to validate the discount.

*The 10% discount will be applied to your next booking with LUKAS K9. You cannot combine multiple referral discounts on one booking.